If after 30 days, or the item has been used, we have the right to decline your claim. Customer Service got fired if they don't work things out with you, so knock their door at will. There shall be nothing to worry about as we have confidence to solve your issue. For a presumably defective product received, this one would be a bit tricky. Please tell us where the problem occurs, and our Customer Service and Technical Department will work it through with you.Pictures and videos can come in handy here. We wish you understand the pressures here, and our effort will always come to your aid. Do NOT leave negative or neutral feedback without any contact. This item is in the category "eBay Motors\Parts & Accessories\Car & Truck Parts & Accessories\Advanced Driver Assistance Systems\Parking Assistance\Parking Cameras". The seller is "xuan_autoparts_s1" and is located in this country: CN. This item can be shipped worldwide.